If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a certain...
As a leading financial institution with an international remit, BBVA has exacting technology demands. The company employs approximately 6,000 people...
Local and regional branch offices are the frontline of your business and the face of your brand in the community. These offices face a unique...
In the previous blogs we introduced the RTP format and how these packets are sent across real-world networks. However, when they are received it is...
Creating and delivering remarkable customer experiences (CX) with consistency is crucial to fostering strong relationships in today’s market,...
Without question, the contact center has become an integral part of the modern business. It’s where brands manage the customer experience—and...
In business, data-driven decisions tend to have a far greater chance of success than those based on instinct or intuition. Call or contact center...
By: Johnny McCormick and Jacob Grimm Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating...
We’ve all been there in one way or another—the struggle to find an available space, double-booked rooms, workspaces occupied by ‘ghost’...
For more than a decade, the rhythm of how we work together has been the same: call, message, meet. This paradigm, a product of the convergence of...
