Since remote work is the norm for many companies, VoIP services have become popular owing to their convenience and cost benefits. A VoIP solution enables distant personnel to interact easily, make international calls, and route calls throughout your organization.
However, it’s not simple to choose a VoIP provider. Each company has individual demands, resulting in a wide range of services with custom functionality sets. VoIP Bible has examined the greatest choices to provide you the best VoIP services on the market.
RingCentral
Why did we choose?
It’s impossible to argue with RingCentral, whether you have less than 20 or over 1,000 users. All four of its services (message, video, telephone) include unlimited U.S. and Canadian telephone calls, unlimited business text messages, team messages, and voicemail transcriptions.
You may also use video meetings, automated call registration, and international calling in more than 100 countries if you choose one of the more costly plans. These premium plans include Slack Workflow connectors, Office 365 and beyond as well as Salesforce CRM connectivity.
Although the cheapest VoIP service is not RingCentral, it is far from the costliest. Better still, RingCentral provides you with a 15-day free trial for you.
Two to 10 users are charged. For bigger teams, volume discounts are provided.
Who should take advantage of it?
You may choose a plan with RingCentral irrespective of the size of your organization.
Pros & Cons
Pros
- Office 365, Salesforce and more for Slack Integrations
- Video conferences for up to 200 people
- Standard toll-free numbers with every subscription
Cons
- Extra fees for international calls
- Somewhat costly
Nextiva
Why did we choose?
For internal and external calls, Nextiva delivers a solution in one package. The base plan includes everything you need. In the U.S. and Canada you will receive unlimited calling, unlimited videos and an automobile assistant. Nextiva does not have user limitations as RingCentral, therefore you may utilize as many people as you wish on the lowest subscription.
Upgrading gives you a number of features centered on cooperation. A sophisticated internal communication system, fitted with personal group message, screen share, team calendar and even vote system, are featured in the productivity suite. Advanced plans also have a multi-level automobile service provider to make calling easy.
Pricing is based on a five- to 19-user yearly plan. Volume savings are possible when adding more users.
Who should take advantage of it
Nextiva will feel at home to small company owners searching for a productivity-based Communication System.
Pros & Cons
Pros
- Excellent collaboration features on expensive plans
- Voicemail to email notifications
- Unlimited voice and video calling across plans
- You will get free IP Phones (learn more)
Cons
- Mobile SMS messaging not available on cheapest plan
- Call recording only available on pricier plans
Grasshopper
Why did we choose?
Grasshopper is a virtual internet telephony service aimed at businessmen and small company owners. Grasshopper provides three options with up to 5 telephone numbers and unlimited extensions instead of charging per user. You may add as many telephone numbers as you like to your subscription.
Since the plans are divided into numbers, you receive all of the characteristics regardless of how much you spend. This suite consists of a transcription of voice mail, business text, call forwarding, and concurrent call processing. However, there are no integrations and videos of our top two selections, so for smaller teams, it is preferable.
The price is a one-number and three-extension yearly subscription.
Who should take advantage of it
For businesses that simply require calling and text, Grasshopper is an excellent and affordable solution.
Pros & Cons
Pros
- No limitations on users
- VoIP and Wi-Fi calling
- Simultaneous call handling
Cons
- Expensive add-ons
- Missing productivity features
8×8
Why did we choose?
8×8 is one of the cheapest and highly expandable VoIP services in the world. The lowest 8×8 Express package comes with all the basics, including an auto controller and video conferencing for up to 100 people in the United States and Canada. 8×8 does not require any particular gear and also costs month by month, so starting is straightforward.
In up to 47 countries, further options enable unlimited calling and SMS messages. All planning is based on XCaaS, which provides you with a single place to make video and audio calls, a chat team, meetings, and your call center.
Who should take advantage of it
8×8 is excellent, and such flexibility is rare to find, for everyone, from a remote little organization of five users to a company of hundreds.
Pros & Cons
Pros
- Inexpensive base plan
- Auto-attendant standard across plans
- Unlimited international calling is available
Cons
- The confusing lineup of plans
- Costly international plans
Dialpad
Why did we choose?
Dialpad is a VoIP service, which makes you more productive using A.I.’s capabilities. All plans come with Voice Intelligence, where you sit idly by for notes and work. Call highlights and clips can also be generated and unknown numbers identified using Voice intelligence.
Alternatively, Dialpad consists of unlimited call and SMS, as well as Google One and Office 365 connections. Unfortunately, Dialogpad is somewhat less on our list due of its division into different plans of Video Conference and Call Centre. That said, for conferences under 45 minutes, there is a free video call.
Who should take advantage of it
Company owners that desire a VoIP solution to enhance efficiency via integration and AI.
Pros & Cons
Pros
- Voice Intelligence to get the most out of calls
- Integrations for Google One and Office 365
Cons
- Video conferencing and call centers require separate subscriptions
- Expensive
Google Voice
Why did we choose?
Google Voice is a fantastic VoIP service since it is a Google service. This makes it easy to link your calls to the other Google suite and allows you to access spam detection and filtering of the world standard. It also provides unlimited SMS and free calls to the US and Canada as basic VoIP capabilities.
Voice is preferred for the Google Suite’s internal call, though. The automatic service provider is only accessible in and above the Standard Plan and Voice has no call center option. That said, Google Voice, especially if you already use other Google products, is one of the cheapest and most straightforward VoIP services around.
Who should take advantage of it
If you currently use Google apps and want a basic VoIP solution in your workflows, Google Voice will be yours.
Pros & Cons
Pros
- Easy to use with the rest of the Google suite
- Inexpensive
- Compatible with Google Fi
Cons
- Lacks toll-free numbers
- Only the most costly international call is available
Freshcaller
Why did we choose?
A platform for inbound call and call routing is provided by Freshcaller. It is an excellent alternative for companies who wish to implement a sales and support staff, however, some of the internal communication capabilities as our top choice are lacking.
Freshcaller traded the features more precisely for greater management of the call center. Supervisors may use a real-time dashboard to ‘pick up’ calls and agents can provide background information using the Warm Transfer feature during transfers. You may start Freshcaller free of charge and pay per minute, but there is no limit.
The free version of Freshcaller is restricted. Annual user schedules start at $15 per month.
Who should take advantage of it
Call centers and support desks for a simple, scalable VoIP solution
Pros & Cons
Pros
- Possibility to charge by the minute instead of for an annual membership
- Deep monitoring and reporting functions
- Transfers of contextual call
Cons
- No unlimited calling option
- Lacks internal communication features
Mitel
Why did we choose?
With a range of internal communication capabilities, Mitel focuses on making your company more productive. You can utilize up to 100 people, Outlook integration, and Microsoft support to make all three plans accessible to video conferencing so that you can call via teams effortlessly.
The most costly schemes include voicemail transcript, call capture, archiving, and an automated operator. You interact on the Mitel team platform irrespective of the plan you select. This collaborative network facilitates the follow-up and monitoring of calls, whether on the desk or on the train.
Who should take advantage of it
Mitel is an excellent solution for internal communications systems with distant employees with helpful integrations and a plethora of functionalities.
Pros & Cons
Pros
- SMS standard and videoconferencing between plans
- Desktop and mobile softphone support
Cons
- Transcription of voice mail and call recording restricted for costly plans
- Few routing or call center choices.
Ooma Office
Why did we choose?
Ooma is a reasonably cheap and feature-packed VoIP service. Each plan includes a free, free SMS number, virtual fax, call records and multi extension calls. Everyone has to update the Office Pro plan, while the lowest subscription provides the fundamentals.
This somewhat more expensive option involves call recording, video lectures and transcription of voicemails that are all standard in our top selects. In addition, the Ooma Desktop App contains this plan. Curiously, desktop app is not the cheapest choice. For a toll-free number you will also have to pay extra. This is part of why Ooma is included below.
Who should take advantage of it
Ooma is the mobile-first VoIP solution for remote teams and passengers.
Pros & Cons
Pros
- Virtual receptionist included
- Support for ring groups and advanced call routing
Cons
- The desktop app isn’t available on the base plan
- CRM and productivity integrations are not available on the base plan
If you are thinking about Free phone service using your internet connection, you might want to look into our test and trial review explained here
Vonage
Why did we choose?
Vonage offers a communications platform. Developers may develop their own solutions using Vonage’s APIs, companies can call as often as they want and support teams can easily measure calling and customer satisfaction. Vonage has a service if it includes a telephone or a message.
It can thus be costly. The basic VoIP service is not costly, but only on pricier schedules are specific services like as on-demand call recording accessible. Yet unlimited calls and SMS messages and team messages are included in the lowest package.
Five to 19 users are charged. Volume savings are possible when adding more users.
Who should take advantage of it
Vonage is an important VoIP alternative and is sufficiently basic for small companies and capable of bespoke communication applications.
Pros & Cons
Pros
- A comprehensive range of services for companies, developers, and help desks
- Costless based schemes
Cons
- Expensive with extra features
- Few standout features
Methodology
In order to provide you our classification, VoIP Bible Advisor has examined 50 VoIP services. During every service, we collected hundreds of data points and distributed them into the key characteristics of VoIP. We weighed the essential characteristics from there and gave them a score based on a 5-star rating system.
Pricing is the major separating element of the best VoIP services. The costs of three of the lowest available membership plans with bonus points for yearly savings and a free test were taken care of in our ranking.
We also examined key VoIP capabilities, such as unlimited household calling, SMS messaging, and desktop and mobile applications. Furthermore, we have been looking for sophisticated services such as voicemail, call recording, and toll-free lines.
We have used the BBB and TrustPilot to measure their dependability and balance the number of evaluations against the rating itself.
Finally, we reviewed intangible factors such as assistance and monetary value and awarded each service a weighted score based on collected data.
Why your company needs VoIP
You can call through the IP (internet) network instead of a regular mobile network via VOIP services. Most firms achieve this by providing you with a Cloud-based PBX system to manage call routing between your internal corporate network and other global mobile networks.
There are many opportunities that are opened up. You may quickly configure numbers in many countries across the world and use the softphones on your mobile device or PC with a VoIP service.
That’s the basis of VoIP, although the aforementioned choices go well beyond that. VoIP services nowadays are communication platforms, which include internal video conferences, reporting and routing in contact centers, integrated CRM systems, and even task management in some situations.
VoIP services are only meaningful in comparison with a traditional company telephone system. In general, they are cheaper, more featured, and more adaptable worldwide.
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