Choose a transfer call method when performing blind or attended transfers. The latest iOS release discusses call transfer to phonebook contacts. We...
Cisco remains committed to providing an exceptional Microsoft Teams experience tailored to every customer’s unique preferences—whether your...
Artificial intelligence is reshaping the landscape of business communications, altering job roles and creating new opportunities. As AI technologies...
If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a certain...
As a leading financial institution with an international remit, BBVA has exacting technology demands. The company employs approximately 6,000 people...
Local and regional branch offices are the frontline of your business and the face of your brand in the community. These offices face a unique...
In the previous blogs we introduced the RTP format and how these packets are sent across real-world networks. However, when they are received it is...
Creating and delivering remarkable customer experiences (CX) with consistency is crucial to fostering strong relationships in today’s market,...
Without question, the contact center has become an integral part of the modern business. It’s where brands manage the customer experience—and...
In business, data-driven decisions tend to have a far greater chance of success than those based on instinct or intuition. Call or contact center...
