Cisco Live 2025 in Amsterdam was a powerhouse of innovation, collaboration, and groundbreaking insights, with Webex Partners taking center stage. The event was packed with inspiring keynotes, dynamic demos, and forward-thinking discussions, setting the tone for the future of collaboration and AI-powered solutions.
Embracing Change
Oliver Tuszik, President, EMEA, opened the event by reflecting on the rapid technological changes shaping the industry. He highlighted the unprecedented pace of disruption over the past two years and Cisco’s commitment to simplifying solutions for partners and customers.
Tuszik celebrated Cisco’s 40-year journey, from pioneering networking standards to becoming a unified platform for digital transformation. He emphasized that networks are no longer just infrastructure but the foundation for security, AI-driven automation, and business resilience. With AI revolutionizing industries, he noted that only 13% of companies globally—and just 7% in Europe—are fully AI-ready. But Cisco is ready to bridge this gap by addressing skill shortages, security concerns, and the growing complexity of IT environments.
“Our future will be different, and there’s no doubt—we will go beyond,” Tuszik told the enthusiastic audience in Amsterdam.
AI at the Core
Jeetu Patel, EVP and Chief Product Officer, reinforced Cisco’s mission to build products that people love. He outlined three core principles driving Cisco’s product strategy:
- Create products people love – The best marketing is word-of-mouth, driven by emotional connections.
- Ensure flawless quality – Quality should never be a concern; it must be a given.
- Think asymmetrically – Cisco aims not just to catch up but to leap ahead, redefining the industry.
Patel highlighted the transformative impact of AI, calling ChatGPT’s launch a “watershed moment” that made AI accessible to everyone. He showcased Cisco’s AI-powered Webex innovations, including the Webex AI Agent, designed to eliminate hold times when people are calling into customer service. This AI-powered assistant can handle up to 90% of inquiries seamlessly and intelligently route complex issues to the right human agent.
Closing his keynote, Patel told the gathering of customers and partners that Cisco will continue delivering cutting-edge, high-quality, and AI-driven solutions.
A Future-Proof Partnership
As Cisco celebrates 40 years of innovation, Webex Partners are poised to drive the next wave of transformation. The combination of AI, automation, and resilience will be key to navigating the evolving digital landscape. The takeaway from the Cisco Live event was clear: with the right tools, strategies, and partnerships, businesses can go beyond expectations and redefine the future of work.
Showcasing success with Webex Integration Partners
Cisco Live Amsterdam was a great place for Webex Integration Partners to network with customers and experts, with the Webex team showing off their latest apps and integrations.
In this vibrant and interactive hub at the heart of the event, the team unveiled an impressive suite of Webex Partner Integrations. The demo area was alive with excitement and customer engagement, as attendees eagerly interacted with subject matter experts. Visitors to the booth explored the latest Webex Integrations, gaining valuable insights from the knowledgeable team.
AI was of course a key focus for every customer, as they embarked on their digital journeys. Attendees were delighted to see how Webex supports and enhances everyday team collaboration with AI, seamlessly integrated with innovative solutions from our partners.
The team at the Webex Integrations booth, showcased distinctive application experiences from BasicOps, Envoy, Google Chrome, Imagicle, LucidSpark, NextGen, and Theta Lake.
At the Webex Contact Center booth, there was a ton of customer interest in the integrations that were being showcased that were specific to contact centers such as Amazon WorkSpaces Thin Client for Webex Contact Center, Journey, and Salesforce.
Separately, in the DevNet zone, the Webex Developer Relations team actively engaged participants through a series of workshops and classroom sessions, demonstrating how effortlessly customers and partners can develop their own application experiences.
By leveraging the support, resources, tutorials, and sample code provided by the Webex Developer Relations team on the Webex for Developers portal, the journey from concept to live Webex Integration becomes efficient and seamless. Give it a try!
Newest additions to the Webex App Hub
Partners continue to contribute new integration and application experiences to Webex App Hub. Here are some of the latest additions:
- BugFinder – Network and UC identify open bugs on Cisco products.
- C3 Payments secure payment solution that provides an easy workflow for agents to take payments while on a call with a customer.
- Calabrio Call Recording for Webex Calling offers a comprehensive solution that addresses all compliance recording and quality management requirements.
- Consilium UniCRM streamlines support with centralized ticket management, automated workflows, adherence to SLAs, collaboration tools, integration, self-service, and analytics for performance insights.
- ContextSMS seamlessly integrates text (SMS) and pics (MMS) messaging capabilities directly within the Webex Client.
- Falkon SMS Bot provides real-time incoming message notifications within the Webex platform.
- Genesis Call Accounting easy-to-use Cloud-Based call reporting & alerting for Webex.
- Mediquince maintain your video consultation appointments.
- Operator Console revolutionize healthcare workflows.
- Peak Wallboard for Webex Contact Center real-time visibility of customer experience and agent performance.
- Pindrop Passport Protect and Pulse multi-factor authentication and fraud protection for the modern contact center.
- UCPayd by Access4 PCI compliant payment solution for over the phone payments.
- WFM Adapter by TTEC Digital connect your Webex CC platform to a third-party Workforce Management (WFM) solution.
- YakChat enhance Webex with advanced SMS/MMS capabilities using your Webex Calling or direct routing numbers.
- Zoho Mail integrate Webex with Zoho Mail to schedule, join, and manage meetings directly from your inbox.
Learn more about these partners and many others on Webex App Hub or build your own application with Webex SDKs and APIs.
Source link
Other Articles
No Comment! Be the first one.