The rise of AI in business communications: Innovators report launch

Organizations across industries are adopting AI-powered communication tools to transform their operations and customer experiences. The newly launched innovators report from RingCentral showcases how forward-thinking leaders are leveraging these technologies to drive collaboration and enhance customer interactions.

The report explores how leaders are capitalizing on AI-powered communications in their respective industries and have gained significant competitive advantages. For example, the report features Sun River Health’s journey to unify communications across its 50+ locations. Eric Brosius, Vice President of Technology Services, notes how their new system has enabled seamless communication, enhancing patient care and operational efficiency.

Another key example highlighted in the report is InsuranceHub, a trusted insurance provider. The agency has implemented AI tools for performance management, enabling sales managers to conduct efficient call reviews and improve customer interactions. Lee LeBaigue, Senior Vice President at InsuranceHub, emphasizes the importance of their communication platform’s mobility and reporting features.

Beyond individual case studies, the report offers valuable insights from industry experts. Jon Arnold of J Arnold & Associates discusses the growing role of AI in business communications, and Paola Zeni, Chief Privacy Officer at RingCentral, emphasizes the importance of balancing innovation with privacy. She advocates for ethical data use and transparent privacy practices as organizations leverage AI for productivity and intelligence.

By exploring these real-world applications and expert perspectives, the innovators report provides a comprehensive look at how AI is shaping the future of business communications. It offers valuable insights for organizations considering AI-powered solutions, highlighting both the transformative potential and important considerations in implementation.

To gain deeper insights into how innovative organizations are leveraging AI-powered communications, download the full innovators report. Discover how these technologies can help your organization consolidate communications, scale up, and drive sustainable growth in an increasingly competitive landscape.

Originally published Feb 03, 2025