Introducing the AI communications hub: your gateway to smarter business interactions

We’re thrilled to announce the launch of the AI communications hub—your one-stop destination for insights, industry trends, and practical applications of AI in business communications. At RingCentral, we believe the future of work is powered by AI, and this hub is designed to help you harness its full potential.

Why the AI communications hub matters

Communication is the foundation of every successful organization. The AI communications hub is here to help you make more informed decisions, streamline workflows, and deliver exceptional employee and customer experiences.

Packed with in-depth research, actionable reports, and case studies, this resource will help you better understand how AI transforms operations—from simplifying mundane tasks to amplifying human potential.

What you’ll discover

Here’s an overview of what the AI communications hub offers:

1. Research reports to shape your strategy
The state of AI in business communications
Gain a detailed view of AI adoption across industries. Our bi-annual report dives into key trends, challenges, and opportunities, helping you plan your AI roadmap.

2. Insights on transforming experiences
How AI improves employee and customer experiences
See real-world examples of how AI enhances collaboration, boosts productivity, and drives ROI across teams and departments.

3. Industry-specific resources
Improving customer experience and the bottom line in financial services
Whether you’re in financial services or healthcare, explore tailored solutions that target industry challenges like fragmented communications, long wait times, and shifting customer expectations.

4. Expert thought leadership
The innovators report
Hear from trailblazers and analysts shaping the future of customer engagement and operations with AI-driven solutions. Learn how leaders across industries are using AI to grow their businesses while optimizing efficiency.

Who this is for

Whether you’re a small business owner, IT admin, or operations leader in a large enterprise, the AI communications hub is built for your unique needs. Our content tackles common challenges like communication silos, better resource utilization, and measurable outcomes such as improving revenue, reducing wait times, and empowering employees.

Highlights from the AI communications hub

• Learn how to leverage AI in your contact center: See how it streamlines operations and helps teams deliver more personalized customer interactions.
• Explore ways to improve collaboration: Use AI-driven tools to foster teamwork and overcome communication barriers, no matter where your team is located.
• Discover how AI is reshaping industries: Read industry-specific reports showing how healthcare, financial services, and retail organizations are solving real-world problems using AI.

Success stories that inspire

Companies like Tarrytown Expocare and Eclipse Insurance are transforming their operations with AI-powered tools like RingSense. By extracting actionable insights from customer interactions, they are achieving measurable results. Jessica Holder from Eclipse Insurance shares:
“RingSense AI identifies specific words, phrases, or trends needing attention, whether for further training or sharing effective practices as best examples for the team.”

Ready to explore?

The AI communications hub is more than a collection of resources—it’s your starting point for business transformation. Whether you want to reduce costs, improve customer satisfaction, or rethink your workflows, the tools and insights here will help guide the way.

Take the first step toward smarter, more impactful communication. Explore the hub now.

Let’s shape the future of work together, powered by AI.

Originally published Jan 28, 2025