If you’re already using Scribe, the AI transcription tool for FreePBX and PBXact, you know how it can transform your management by converting call and voicemail audio into accurate text data. The latest Scribe release brings even more features to help manage your call data smarter and faster. Discover the new tools designed to boost your productivity!
Multi-language Support
Gone are the days of language barriers holding you back. Scribe now supports multi-language audio transcription, allowing you to accurately transcribe calls in various languages. Whether your business operates locally or globally, this feature ensures your call data is accessible and actionable for teams and clients around the world.
Email Sharing
Need to share transcriptions quickly with your team? Scribe now allows you to email transcriptions directly from the PBX GUI to any recipient. Whether it’s sharing meeting notes, customer feedback, or important call details, this feature saves time and streamlines collaboration.
Tag-Based Search and Notification with Scribe Tags
Sifting through large volumes of transcriptions can be overwhelming. Scribe’s tag-based search system, “Scribe Tags,” solves this problem by allowing users to quickly filter and locate specific transcriptions. Add customized tags to your recordings for easy categorization—perfect for organizing customer interactions, sales calls, or support concerns. This feature ensures you can find exactly what you need in seconds.
“Scribe Tags” also offers the ability to push notifications via email if a configurable percentage of matched keywords appears in the call. Save time logging in to your PBX and start enjoying the benefits of automated alerts in your inbox to help you focus on reviewing the calls that matter to your organization.
Desktop Softphone integration
Sangoma Softphone desktop users upgrading to version 4.0.5, released in early March, can now enjoy seamless access to the new Scribe integration—directly within the app! Remember, Scribe transcription is accessible across all soft endpoints, including the desktop client, Sangoma Talk for mobile devices, User Control Panel (UCP) via web browser, and the admin UI portal.
What’s next for Scribe?
We’re continually working to bring you even more valuable features, such as exporting transcriptions directly to your Customer Relationship Management (CRM) system via our CRM Link module for storage with customer records outside your FreePBX/PBXact system. Stay tuned for more updates!
Haven’t tried Scribe yet?
Scribe is more than just a transcription tool—it’s designed to optimize your business operations. Empower your team and FreePBX/PBXact communications with smarter call management – Get Scribe today!
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PBX GUI – Scribe | Multi Language Audio Transcription Support
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