AI is at an inflection point. Organizations are no longer just experimenting with AI; they are actively deploying it to drive real business outcomes. While some organizations are seeing tangible benefits, others are still facing challenges in navigating the complexities of AI implementation and adoption. The difference? Leaders in CX are approaching AI technology with a clear, strategic focus—one that prioritizes customer impact, agent empowerment, and operational efficiency.
Bridging the AI Divide
New research from Metrigy uncovers key differences between AI leaders and laggards in customer experience (CX). Organizations leading the way are seeing measurable improvements in customer interactions, agent productivity, and operational agility—some even reporting double-digit efficiency gains and significant cost savings.
What are they doing differently? And how can your business apply these insights to accelerate AI success?
Join us on February 13th for an exclusive webinar, From CX Laggard to Leader: Unlock AI’s Full Potential, featuring Robin Gareiss, CEO of Metrigy, and Shilpi Sneha, Product Marketing Manager at Webex to gain first-hand insights and actionable strategies to harness AI for transformative CX improvements.
What’s in It for You?
If you’re looking to understand how your organization can transition from AI experimentation to achieving real, transformative outcomes, this webinar is your opportunity to gain the insights that matter most. Here’s what you can expect to take away:
In-Depth Research and Analysis: Learn from the latest independent research conducted by industry analysts, shedding light on the critical factors that distinguish successful AI implementations. Get practical, data-driven insights that you can apply immediately.
Actionable Strategies for Accelerated AI Success: Gain an understanding of how industry leaders are achieving top KPIs and setting themselves apart in a competitive landscape.
A Clear Framework for AI Maturity: Assess your business’s AI maturity level using the Webex Customer Experience AI Maturity Model.
Real-World Applications of AI: Explore tangible examples of AI driving customer experience innovation and efficiency, which you can share with others in your organization.
Take the Next Step Towards Becoming a CX Leader
As organizations embrace and strategically integrate AI into their business models to gain a significant edge, we invite you to explore the opportunity to enhance your approach to AI and unlock its potential for your organization.
Reserve your spot today and join us on February 13 to unlock the insights that will empower you to lead in an AI-driven future.
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