In the legal industry, every conversation holds valuable insights—from initial client intake to case strategy discussions. But keeping track of these conversations, ensuring accuracy, and optimizing workflow efficiency can be overwhelming. Law firms face a critical challenge: How do you move faster, capture every detail, and maximize client satisfaction while maintaining operational efficiency?
This is where RingSense, RingCentral’s AI-powered conversation intelligence solution, transforms legal operations. By automating call transcription, tracking case-related discussions, and integrating seamlessly into existing workflows, RingSense helps law firms move quickly, stay organized, and enhance the client experience—all while freeing up more time for billable work.
Four ways RingSense is helping legal teams work smarter
1. Speed to lead and speed to close: Win more clients, faster
When a potential client reaches out, response time is everything. Studies show that the law firm that responds first often wins the case. But manual intake processes slow teams down, leading to missed opportunities.
RingSense accelerates the client intake process by automatically summarizing inquiries and tracking key case details. This means legal teams can follow up faster, eliminate delays, and move from consultation to case action seamlessly—helping firms secure more business.
2. Capture every detail: No missed information, no risk
In legal practice, missing a key detail from a client conversation or discovery call can make or break a case. Manually reviewing and recalling case discussions is time-consuming and prone to errors.
With RingSense’s AI-driven transcription and organization features, every conversation is recorded, transcribed, and stored in a searchable format, ensuring attorneys and paralegals can access key facts instantly. Whether preparing for litigation or reviewing client concerns, nothing gets lost in the shuffle.
3. Excellent client satisfaction: Strengthen relationships and trust
Clients expect clear communication, timely updates, and professionalism—anything less can result in dissatisfaction or even lost business. RingSense enhances client communication by ensuring no request is overlooked, follow-ups happen on time, and insights into client sentiment help firms refine their approach.
With AI-powered coaching and communication tracking, firms can optimize their client engagement strategies, improving trust, retention, and overall satisfaction.
4. Maximize ROI and efficiency: focus on billable work, not admin tasks
Every hour spent on manual note-taking, case documentation, or administrative work is time that could have been billed to a client. RingSense automates documentation, streamlines workflows, and integrates seamlessly into CRMs and case management systems.
By reducing non-billable hours and improving operational efficiency, law firms can increase profitability without adding extra workload or additional headcount.
What’s new with RingSense?
RingSense continues to evolve, adding new capabilities to help legal teams work smarter and stay ahead of client expectations:
AI-powered call summaries and next steps
 Instantly generates summaries of client consultations and discovery calls, ensuring no critical detail is missed, without manual note-taking.
Interaction Analytics (AI CSAT) for client sentiment
Analyzes client sentiment and engagement in real-time, helping firms improve communication, build trust, and address concerns before they escalate.
Tracker-based case insights
Identifies key topics like billing concerns, case objections, and competitor mentions, surfacing trends that impact case acquisition and retention.
CRM and case management integrations
Seamlessly syncs call insights, transcripts, and next steps with Salesforce, or other legal CRMs, reducing admin work and improving case follow-ups.
Why legal teams choose RingSense
RingSense is seamlessly integrated into RingEX, RingCX, and Microsoft Teams, allowing legal teams to record, transcribe, and analyze client conversations with ease. With simple setup, AI-driven coaching, and key topic analysis, legal professionals can focus on what they do best—winning cases and delivering top-tier client service.
“The major factor was RingCentral’s new AI technology, because one of our strategic priorities was to improve our workflows with AI. Prior to RingCentral, our QA team had to review the entire duration. Now, the AI finds the coachable moments in a call within a few minutes, meaning that process takes one-third of the time.” – Joe Phelps, Intake Director, The Husband & Wife Law Team
See RingSense in action—join our weekly demo
Whether you’re looking to add RingSense to your existing RingCentral business or need a cloud telephony solution with AI-powered conversation intelligence, we’d love to show you how it works.
Sign up for a weekly demo with our solution engineering team and see how RingSense can transform your legal operations.
Originally published Mar 27, 2025
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