At RingCentral, we understand that exceptional customer experiences are the backbone of every successful business. That’s why we are thrilled to announce the expansion of the RingCX partner ecosystem with the addition of three innovative partners: PCI Pal, Textel, and Yellow.ai. These integrations reinforce our commitment to delivering seamless, intelligent, and customer-centric solutions, making RingCX the ultimate platform for effortless customer interaction.
Let’s dive into what each of these new partnerships means for our customers and the value they bring to the RingCX experience.
PCI Pal: Securing customer data during interactions
The trust of your customers is non-negotiable, particularly when sensitive payment information is involved. That’s why PCI Pal, a global leader in secure payment solutions, is an invaluable addition to the RingCX ecosystem. Together, we’re committed to safeguarding customer interactions while maintaining compliance with stringent security standards.
How does PCI Pal enhance RingCX?
- Secure payments: PCI Pal enables secure payment processing during customer interactions by protecting sensitive cardholder data.
- Compliance made easy: Ensure your business meets global PCI DSS compliance standards without compromising the user experience.
- Confidence and trust: Build customer confidence by integrating industry-leading payment security directly into your contact center operations.
PCI Pal’s integration gives your business the tools needed to confidently handle transactions while delivering a frictionless and worry-free customer experience.
Textel: Powering enhanced text conversations
With changes in how consumers interact with businesses, proactive customer communication is key to staying ahead. With Textel now integrated into RingCX, businesses can unlock powerful SMS capabilities that go beyond traditional texting, enabling proactive outreach and intelligent interaction management.
What does Textel bring to RingCX?
- Textel Blast for proactive outreach: Proactively reach your customers with mass text messaging campaigns that deliver timely updates, promotions, or critical notifications. With Textel Blast, businesses can effortlessly engage large audiences while maintaining a personal touch.
- Web-to-text: Turn your business website into an instant communication hub. Web-to-text allows customers to seamlessly move from web chats to SMS conversations for faster, more convenient service.
- Line intelligence: Gain powerful insights into your text communication. Textel’s line intelligence optimizes communication efficiency by tracking metrics, ensuring textable numbers, and avoiding potential compliance risks.
From launching targeted campaigns to streamlining customer-initiated interactions, Textel’s innovative features ensure your team stays connected and proactive, delivering an enhanced customer experience every time.
Yellow.ai: AI-powered customer support automation
Yellow.ai specializes in enterprise-grade customer service automation, combining human-like conversational intelligence with AI-driven insights. By integrating Yellow.ai with RingCX, your business will supercharge its customer support capabilities.
Why Yellow.ai is a game-changer for RingCX:
- Omnichannel AI agents: Deliver consistent and empathetic conversations across voice, chat, email, and other digital channels, ensuring customers feel valued wherever they interact with you.
- 24/7 automation: Achieve up to 90% automation, delivering faster resolutions and reducing effort for both agents and customers.
- Advanced sentiment detection: Yellow.ai’s AI agents are equipped to detect customer emotions, ensuring more human-like and empathetic responses.
From streamlining customer service workflows to building meaningful engagement, Yellow.ai unlocks the potential for businesses to deliver a truly intelligent and scalable CX strategy.
Bringing it all together: A unified, intelligent CX solution
The addition of Textel, PCI Pal, and Yellow.ai to the RingCX partner ecosystem exemplifies our mission to provide businesses with cutting-edge tools that simplify customer interactions, enhance security, and drive meaningful engagement. Whether you’re looking to increase satisfaction through real-time messaging, handle payments securely, or optimize performance with the help of AI, RingCX’s expanded ecosystem has you covered.
Why RingCX + trusted partners?
Our open platform approach allows businesses to seamlessly integrate leading technologies into their RingCX solution. Here’s how partnering with best-in-class providers like Textel, PCI Pal, and Yellow.ai elevates your operations:
- Unified experience: All tools work harmoniously within RingCX’s ecosystem, ensuring smooth workflows for agents and customers.
- Endless scalability: As your business evolves, you can rely on RingCX and its growing partner network to support your needs.
- Future-ready: By integrating the latest in AI, secure payments, and customer messaging, RingCX prepares your business to adapt to the ever-changing customer experience landscape.
Embrace the next level of customer experience
By expanding the RingCX partner ecosystem, we’re not just adding features—we’re empowering businesses to create smarter, safer, and more engaging customer interactions. Whether you’re scaling your operations or enhancing the quality of care you provide, RingCX, now with Textel, PCI Pal, and Yellow.ai integrations, is here to help you succeed.
Ready to explore these integrations? Reach out to us today to speak with an expert and see how the new RingCX ecosystem can reshape your customer journey.
Originally published Mar 09, 2025
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