Streamline communication with RingCentral’s SMS for Microsoft Teams

RingCentral has always been at the forefront of innovation in cloud communications, and now, our robust SMS capabilities for Microsoft Teams are set to transform how organizations interact. 

Whether you’re collaborating internally or communicating with your customers, RingCentral’s SMS solutions for Microsoft Teams provide the ultimate convenience, efficiency, and power. In this blog, we’ll explore three key features that make this integration a game-changer:  

SMS for every user, seamlessly embedded in Microsoft Teams

Say goodbye to switching between platforms! RingCentral has made it easier than ever to send and receive SMS messages directly within the Microsoft Teams interface. Whether you’re using RingCentral’s embedded app or benefitting from Direct Routing, every user has access to SMS functionality. This means they can connect with your customers and colleagues through text messaging without stepping out of their familiar Teams environment.  

Users can streamline their communications with a single number for phone calls, fax, and SMS, making it easier for both your team and the people they connect with. Whether they’re handling customer inquiries or confirming orders, RingCentral’s SMS for Microsoft Teams boosts productivity and simplifies communication with just a few clicks. And if you’d prefer your users to not have access to SMS, it’s easily turned off by account administrators.

*NEW* RingCentral Workflow Builder for Microsoft Teams 

The newly released Workflow Builder is redefining efficiency for Teams users. It automates repetitive, SMS-based tasks within the embedded RingCentral for Microsoft Teams app. 

This innovative tool not only saves time but also improves accuracy and responsiveness. With Workflow Builder, you can:

• Create auto-responses to frequently asked questions
• Auto-respond to inbound messages when you’re out of the office
• Set response time expectations with customers when your business is closed

And you can do it all without leaving the Teams interface. With RingCentral Workflow Builder in Microsoft Teams, every team can focus on higher-value work while repetitive tasks handle themselves.

Enhanced business SMS for smarter messaging

For example, a customer needs quick help, another is waiting on a payment request, and your team is juggling it all. RingCentral’s Advanced Business SMS simplifies this chaos.  

Shared team inboxes keep your team connected, letting you manage SMS conversations together. This empowers them to respond faster, resolve issues, and add private notes to keep responses personal. Automation handles appointment reminders and updates, while secure payment requests let customers pay instantly via Apple Pay®, Google Pay™, or credit card.  

And scaling is effortless. Add numbers, manage compliance, and track messages with ease. It’s not just about features; it’s about delivering exceptional customer experiences. With Advanced Business SMS, your team works smarter, responds faster, and creates stronger customer connections every day.

Why RingCentral SMS for Microsoft Teams?  

These integrated SMS capabilities empower businesses to centralize their communication tools, reduce app fatigue, and create more meaningful connections with clients and teams. With everything accessible within Microsoft Teams, you can maintain focus and work smarter.  

RingCentral continues to lead the way in providing AI-powered communication solutions for businesses of every size. From AI-powered communications to enhanced SMS features, our tools are designed to ensure your organization stays connected, productive, and ahead of the competition. 

Originally published Mar 03, 2025