We are thrilled to announce that Webex by Cisco has been recognized in G2’s 2025 Best Software Awards, securing high rankings in five categories. G2, the world’s largest and most trusted software marketplace, influences over 100 million buyers annually. Their Best Software Awards highlight leading software companies and products based on authentic reviews from real users and publicly available market presence data.
Webex Calling, Webex Suite, Webex Contact Center, Webex Connect, Webex Events, Webex Webinars, Vidcast, and Slido were recognized in five Best Software Awards categories:
- Best Software Companies
- Best Collaboration and Productivity Products
- Best Customer Service Software Products
- Best Development Software Products
- Best Marketing and Digital Advertising Software Products
To qualify for these awards, a product must receive at least one approved review in 2024 and feature on a G2 Grid®. Scores are derived from reviews submitted during this period. Learn more about G2’s methodology here.
“The stakes for choosing the right business software are higher than ever,” said Godard Abel, co-founder & CEO of G2. “With over 180,000 software products and 2.8 million verified reviews, we help companies make informed decisions based on genuine feedback. The 2025 award winners represent the pinnacle of performance and customer satisfaction. Congratulations to this year’s honorees!”
We owe this recognition to our valued customers. Your feedback fuels our innovation and enhances the user experience across all Webex solutions. Here’s what some of our customers have shared:
“Webex Contact Center can manage high call volumes while maintaining excellent call quality. Integrating it with CRM has been effortless, helping us personalize our service. The agent interaction is also straightforward and user-friendly.
This has streamlined our operations, making it easier to monitor performance and deliver timely responses. Also, it has helped us to manage a higher volume of calls without compromising on quality.”
– Alyona S., Customer Care Manager, Webex Contact Center
“The multichannel communication feature is Webex Contact Center is a game changer, allowing our agents to handle customer queries across voice, chat, and email all within a single platform. The simple user interface makes it easy for our team to track customer interaction. Webex Contact Center has improved how we handle our customer service interaction and the ability to monitor our agent’s performance in real-time.”
– Manuel D., Digital Marketing Manager, Webex Contact Center
“Simple configuration as all Webex tools, the voice quality is indisputable and connectivity is very complete, very little interference when contact is made, you can group a group of customers and serve them, it is a very neat program integrates very well with other Cisco services. It is customizable to the point of ordering the entire flow of incoming calls. It is used for guided calls to our customers and between IT groups, it is also a good option for remote assistance, at all times we can track the calls that are made and work on better customer service. It is a multichannel system that meets everything we need in our organization.”
– Ibrahim Y., Webex Contact Center
“Webex Calling became my go to software for all my meetings with my clients overseas and with my employees as well. I love it so much that now i encourage people to use it for every virtual conference call. You can easily share screen with your clients while explaining or demonstrating anything easily. Also, it comes with an automated attendance feature so i don’t have to manually check who attended the meeting. I can even easily share files on chat to a single person or a group while on a call with instant messaging feature so i don’t have to mail everyone separately. It’s very easy and convenient for me to use webex calling and if i ever face any issues with the software i can contact webex support, they’re fast and quick in resolving any problem I’m facing and respond very quickly to my questions.”
– Sophie s., Marketing director, Webex Calling
“It is easy and practical. I love the voice filters. After 2020 pandemia we work mainly at home where there are normal home noises and with voice filters we can have high quality calls.
Many times, home internet is not the best, but with the codec and AI, communications are great. The chats are very practical, and it is great that we can chat with other users. We use chat, reunion, calls, spaces day by day. Very helpful that we can use the Webex app on cell phone, computer and other devices. We work from home offices but we keep everything on control with liberty. Before Webex we had many problems with communication. We had noise, dropped calls, we could not hear our customers, and they also could not hear us. Now that problem is only a bad memory.”
– Luis Alberto S., Director, Webex Calling
“At the Culpeper Chamber of Commerce, we recently used Slido’s word cloud feature as part of our SWOT analysis during our board’s strategic planning session, and it was a game-changer.
Slido was incredibly easy to set up and use, making it simple to engage our board members in a meaningful and interactive way. The platform allowed us to collect real-time, anonymous feedback, which encouraged honest insights and thoughtful contributions. Seeing key themes emerge visually in the word cloud helped us quickly identify our strengths, weaknesses, opportunities, and threats, creating a dynamic and productive discussion.
We highly recommend Slido for any organization looking to enhance engagement and streamline collaborative brainstorming. It’s a powerful tool that truly adds value to strategic planning sessions!”
– Amy F., President/CEO, Slido
“I’m grateful for a dedicated support team to guide me through the mobile app/webapp milestones. I look to them for their expert advice on the capabilities of the program as well as their willingness to address the specific needs of my organization with regards to the app. So far, we’ve been happy with the WebEx events and the ease with which our attendees/users can download and utilize all that the app has to offer for our Convention. Also, the program easily integrated with our registration and program lists.”
– Michelle J., Senior Manager, Meetings, Webex Events
At Webex, we’re proud to develop products that inspire such positive feedback from our customers. Thank you for letting us be part of your success journey and for sharing your thoughts on G2.
To explore our latest customer peer review awards, take a look at the Webex Accolades book, and visit our Webex customer case studies page for more customer stories.
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