Partners, even though it’s been cold outside in Amsterdam, the energy and excitement is heating up here at Cisco Live. As you know, the Cisco Collaboration theme this year focuses around creating future-proofed workplaces, with a focus on enhancing both employee and customer experiences. I am excited to share a summary of the launch announcements from Cisco Live Amsterdam 2025, to help you help your customers enhance their workplace.
Employee Experience Enhancements
We’re committed to boosting employee engagement and sustainability across various workstyles and workplaces. Our latest innovations include:
- Sustainability Initiatives: We’ve introduced new energy-efficient features across our devices. Notably, the Desk Phone 9800 series now includes a deep sleep mode for significant energy savings compared to idle mode, easily managed via the Webex Control Hub.
- Flexible Conferencing with Cisco Room Bar BYOD: Equip small to medium rooms with this scalable solution, allowing seamless laptop connectivity for an unparalleled audio and video experience.
- Expanded Global Presence: We’re enhancing data residency and HD audio/video capabilities with new locations in the UK, South Africa, Saudi Arabia, and the UAE.
Customer Experience Revolution with AI
AI is transforming customer interactions and we’re excited to announce the general availability of our AI agents:
- Webex AI Agent: This revolutionary IVR system understands natural language, enabling seamless task completion without human intervention. It’s integrated across systems, offering knowledge and task assistance in multiple languages.
- AI Assistant for Contact Centers: Enhance human agent capabilities by providing context-aware interactions, real-time transcriptions, and tools for agent well-being. It’s available in new bundle packages, combining voice and digital interactions.
Innovation Across All Environments
We’re committed to supporting hybrid and on-premise solutions alongside our cloud offerings. Our latest updates include:
- Enhanced Security and Privacy: Sovereign controls allow localized encryption key management, meeting data sovereignty requirements.
- Comprehensive AI Solutions: From digital interactions to workforce optimization, our AI tools are integrated across cloud and on-premise platforms, ensuring a seamless experience.
I hope you’re as excited as we are about these advancements and the innovations never stop!
Catch the Collaboration partner preview online at the Partner Launch Experience or our SalesConnect Launch and Events page for further details. Thank you for being part of our journey towards creating future-proofed workplaces!
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