Cisco elevates employee and customer experiences in the Sub-Saharan Africa region with new Media Point of Presence

I’m excited to announce that we’ve expanded the presence of Webex Calling and Webex Contact Center in the Sub-Saharan Africa region with the launch of a new media point of presence (PoP) in Cape Town, South Africa. Delivered in partnership with Amazon Web Services, this launch underscores Cisco’s ongoing commitment to Sub-Saharan Africa – one of the fastest-growing and dynamic regions in the world – with cutting-edge cloud collaboration and customer experience tools.

Enhanced enterprise-grade calling experience

Our new cloud infrastructure in South Africa delivers a transformative enterprise-grade calling experience to businesses in the region. With this new Media PoP, call media—whether voice or video—stays within the region, offering significant improvements in:

• Call Quality: Crystal-clear audio and seamless video conferencing.
• Reduced Latency: Faster, more reliable communication with minimal delays.
• Increased Security: Localized data transmission for enhanced protection.
• Compliance: Media stays local and facilitates compliance with local regulations.

These enhancements provide businesses with the confidence to migrate to the cloud with Webex Calling, ensuring they can enjoy a reliable, high-quality collaboration experience, and our latest AI innovations.

Optimized call quality for AI-powered customer experiences

Our new media PoP will also improve the experience for Webex Contact Center customers. By keeping real-time media paths local, Webex Contact Center customers benefit from:

• Improved Voice Quality: Reduced delays and disruptions for an optimal customer-agent experience.
• Low Latency: Fast, rich audio connections to enhance communication.
• Scalability: Enabling businesses to serve growing customer bases without sacrificing quality.

This local infrastructure allows organizations to leverage superior call quality to drive better customer engagement and satisfaction.

Future-proof employee and customer experiences

Sub-Saharan Africa is emerging as a key player in the global economy, with innovation, technology, and entrepreneurship fueling its growth. Cisco’s investment in the region demonstrates our commitment to supporting this momentum by providing the infrastructure businesses in the region need to thrive.

Want to see Webex Calling or Webex Contact Center in action? Contact our sales team today to schedule a demo and discover how Cisco can transform your communication and collaboration experiences.

Learn more:

• Webex Calling overview
• Webex Calling data center locations
• Webex Contact Center overview
• Webex Contact Center data sheet
• Revolutionizing customer experience for tomorrow: New Webex AI-powered innovations
• What’s New

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