Cisco Call for Microsoft Teams: Enterprise calling, without compromise

Voice communication is mission critical, and businesses need a reliable, feature-rich, and scalable calling solution—without compromise. While Microsoft Teams is widely used for collaboration, Teams Phone lacks the enterprise-grade calling experience that businesses require.

Cisco Call for Microsoft Teams bridges this gap. It delivers the full Webex Calling experience with proven 99.999% availability, AI-powered features, the most comprehensive enterprise calling feature-set, and seamless cloud migrations – all in a powerful cloud calling solution backed by 20+ years of Cisco market leadership.

Read on to learn how Cisco Call for Microsoft Teams delivers the enterprise-grade calling features your Teams users need, delivered on the industry-leading Webex Calling platform used by over 18 million workers across 180+ markets globally. 

Seamless integration with Microsoft Teams

Cisco Call for Teams is designed from the ground up to be a seamless experience for Teams users that provides powerful calling functionality in a single app. We make this experience transparent for end users, eliminating unnecessary branding, applications, popups that can confuse users.

Cisco Call is seamlessly integrated into the Teams sidebar, allowing users to log in with their existing credentials for a frictionless experience. It syncs presence status between Teams and Webex, so colleagues always know when you’re on a call. Plus, Webex calls automatically mute when you’re in a Teams meeting, ensuring smooth, uninterrupted collaboration.

All the calling features you need in a single, unified experience

Cisco Call for Microsoft Teams puts all the calling features your users need right inside Teams. With an intuitive dial pad, directory search, recent calls, and our latest feature voicemail transcription, users can communicate effortlessly. We’ve continued to improve this experience with new built-in security and compliance features, including E911 support and call recording (coming soon), which help businesses stay compliant while protecting the safety of employees.

Advanced Calling Features You Won’t Find in Teams

Cisco Call for Microsoft Teams goes beyond native Teams functionality, giving users the advanced tools they need to stay productive. With the multi-call window, managing multiple calls across different lines and queues is effortless—all within a compact, intuitive interface. Teams users can instantly access the multi call window from the calling dock, which can be placed anywhere on their desktop for quick call handling. Designed for power users who handle high call volumes, these features ensure efficiency without cluttering their workflow.

More than Queues: A complete customer assistance solution

Cisco Calling for Microsoft Teams transforms Teams into a powerful customer interaction hub with Webex Calling Customer Assist. This new feature is accessible directly from the Cisco Call landing page, and gives agents access to real-time queue monitoring, AI Assistant for Agents (coming in 2025), and intuitive call management tools. Supervisors gain deep insights with agent monitoring, queue analytics, and call sentiment (coming in 2025). These capabilities bring enterprise-grade customer assistance tools right into Teams—at just $30 per user per year (CSRP), delivering unmatched value without the cost of a dedicated contact center.

AI-included, not invoiced

Cisco Call for Microsoft Teams brings modern AI-powered calling features directly to Teams users—without any extra cost. We’re excited to announce that AI-generated closed captions, transcriptions, translations, and call summaries are coming soon to Teams. These features enhance inclusivity, improve clarity, and ensure users never miss a key detail in their conversations.

Teams users also get access to Webex’s industry-leading Audio Intelligence tools, including background noise removal and HD Voice, and the Webex AI Codec for crystal-clear voice quality, even in challenging network environments. We include these powerful features at no additional cost with your Webex Calling Professional license—because innovation shouldn’t come with hidden fees.

Seamless cloud migrations, at your own pace

Cisco Call for Microsoft Teams is a key piece of your premises-to-cloud calling strategy, ensuring a seamless migration without disrupting your users. It supports Cisco Unified Communications Manager (UCM), Dedicated Instance, Webex for Broadworks, and Webex Calling, allowing your organization to transition at its own pace—while keeping the user experience consistent. Behind the scenes, everything is centrally managed through Control Hub, giving IT full visibility and control without adding complexity. With Cisco, your move to the cloud is smooth, strategic, and invisible to end users.

Enterprise calling without compromise

Cisco Call for Microsoft Teams delivers the enterprise-grade calling experience your business needs—right inside Teams. From advanced calling features and AI-powered tools to robust security and seamless cloud migration, we provide a solution that goes beyond Teams Phone without adding complexity or frustration for your users. Whether you’re enhancing daily communications, optimizing customer interactions, or planning a cloud migration, Cisco ensures a powerful, intuitive, and cost-effective calling experience.

Learn more:

Cisco Call for Microsoft Teams at-a-glance

Webex Calling

Cisco Call for Microsoft Teams help

Configure Cisco Call for Microsoft Teams